Shipping & Returns Guide
PetPrices is a free price comparison platform that tracks the lowest prices across UK pet stores. While we do not dispatch orders directly, here is what you need to know about delivery times, costs, and returns across our featured retailers.
UK Pet Retailer Delivery Comparison
Approximate shipping rates and free delivery thresholds for major UK pet food suppliers. Delivery terms may vary for highlands and islands.
| Retailer | Free Delivery From | Standard Shipping | Est. Delivery Time | Return Window |
|---|---|---|---|---|
| Pets at Home | £45+ | £3.95 | 2–4 working days | 28 days |
| Zooplus | £39+ | £3.49 | 2–5 working days | 14 days |
| Jollyes Pets | £35+ | £4.95 | 2–3 working days | 30 days |
| PetPlanet | £39+ | £3.99 | 3–5 working days | 30 days |
| Pet Drugs Online | £29+ | £2.99 | 1–3 working days | 14 days |
| Monster Pet Supplies | £35+ | £3.99 | 2–4 working days | 30 days |
Pets at Home
Free over £45+Zooplus
Free over £39+Jollyes Pets
Free over £35+PetPlanet
Free over £39+Pet Drugs Online
Free over £29+Monster Pet Supplies
Free over £35+How Shipping Works
- • Third-Party Fulfillment: All purchases are processed and dispatched by the merchant chosen during checkout.
- • Dispatch Confirmation: Once ordered, you will receive an email confirmation with tracking details directly from the retailer.
- • Combined Savings: When ordering heavy dog food bags (e.g. 12kg–15kg) or bulk wet trays, hitting the free delivery minimum maximizes your net savings.
Returns & Refunds
- • Retailer Direct: Because PetPrices does not collect payments or manage warehouses, refunds must be requested via the seller.
- • Standard Rights: UK Consumer Rights give you a 14-day statutory cancellation period for online orders, while many retailers offer up to 30 days.
- • Sealed Packaging: For hygiene and safety reasons, dry bags and cans must generally remain unopened and untampered with.
Frequently Asked Questions
Does PetPrices deliver the products directly?▾
No, PetPrices is an independent UK price comparison platform. When you find a product and price you like, we direct you to the official retailer (such as Pets at Home, Zooplus, or Jollyes) where you complete your purchase securely. All packing, dispatch, and delivery are managed directly by that retailer.
How do I qualify for free delivery on pet food?▾
Most major UK pet retailers offer free standard delivery when your basket total exceeds a specific amount (typically between £29 and £45). Buying in bulk—such as two 12kg dog food bags or multi-packs of cat pouches—is often the easiest way to exceed the free shipping threshold and save the most money.
What should I do if my pet food order arrives damaged or late?▾
Because your order transaction takes place on the retailer's website, any questions regarding tracking numbers, courier delays, or damaged parcels should be directed to the customer service team of the store where you completed your order. Keep your order confirmation email handy for your reference number.
Can I return unopened pet food if my pet doesn't like it?▾
Most UK pet retailers allow returns within 14 to 30 days of receipt, provided the packaging remains unopened, sealed, and in resellable condition. Some brands (like Royal Canin and Hill's) also offer direct palatability guarantees through participating retailers. Check the specific store's return terms before sending items back.
Need help navigating retailer policies?
If you spot an outdated delivery threshold or have feedback on our comparison tools, drop our team a line.